Current Residents
Find information about rent payments, maintenance, inspections, accommodations, moving, and other resources for HAJC residents.
Family PortalMaintenance Requests
Maintenance requests are prioritized based on urgency rather than on a first-come, first-served basis. Please report maintenance problems when you first notice them so they can be addressed before they become more serious.
Routine Repairs
HAJC typically responds within 5 to 15 working days for routine and non-critical work orders. Examples include dripping faucets, partially inoperable interior doors, cooking range or oven element problems, and filter changes.
Emergency Repairs
Emergency work orders are addressed within 24 hours. Emergencies include conditions that threaten life, safety, continued occupancy, or may cause serious damage to the building.
Emergency Maintenance ProceduresRent Payments
At most HAJC properties, rent is due by 5:00 PM on the 5th day of each month. HAJC does not accept cash or checks from individuals who are not members of the household.
If your property has a Resident Manager, rent may be paid at the onsite office. Drop boxes are also available at properties for after-hours payments. Refer to your lease for payment requirements specific to your property.
Inspections
HAJC inspects its units at least every six months to make sure they are being properly maintained by both residents and the Housing Authority. Residents with a Housing Choice Voucher or living in properties funded by outside agencies may have more frequent inspections.
HAJC will try to combine inspections whenever possible to minimize disruption to your household.
Resident Forms & Information
Access commonly requested forms and information for your tenancy.
Reasonable Accommodations
A reasonable accommodation is a change, modification, alteration, or adaptation to a policy, procedure, practice, program, or facility that gives a qualified individual with a disability an opportunity to participate in or benefit from a program or activity.
Residents requesting an accommodation should complete the HAJC request form. HAJC will send the appropriate request directly to the provider identified on the form.
Reasonable Accommodation Request FormTenant Rights
Residents have rights under the Oregon Landlord Tenant Act and Fair Housing law. The following organizations provide information about tenant rights and assistance.
Resident Policies & Concerns
Smoke-Free Housing
The Housing Authority of Jackson County is a smoke-free housing provider.
Complaints or Concerns
If you have a complaint or concern about an HAJC policy, procedure, or property, contact Cara Carter, Director of Housing Programs, at cara@hajc.net or 541-779-5785, extension 1002.
Resident Services
HAJC's Resident Services team connects residents with opportunities, training, services, programs, and scholarships designed to help overcome barriers and reach personal goals.
Assistance is available in areas including education, credit and finances, homeownership, job training, youth programs, and quality-of-life resources for seniors.
Scholarships & Education
Educational scholarships and opportunities are available through HAJC and partner organizations.
Job Training
Connect with job training, internships, and apprenticeship opportunities through community partners.
Homeownership & Financial Wellness
Find resources for first-time homebuyers, credit, debt management, and financial wellness.
Youth & Family Programs
Residents may have access to reduced-cost or no-cost after-school, child care, sports, swimming, and other youth programs.
sandrap@hajc.net